Sales Information
Sales Information
What is a sale item?
Items that are automatically discounted on our website.
Items that are not full priced.
Can I used discount code on sale items?
Discount codes cannot be applied to items that are automatically discounted.
Discount codes cannot be used on accessories, gift cards and other products like Protect My Order.
Can I return sale items for an exchange, refund or store credit?
All sale items are subject to your returns policy. This means sale items can only be exchanged for another item of similar value or a store credit issued (unless it falls under the Australian Consumer Law (Vic).
I just made a purchase and now the item I purchased is on sale - can you price match?
Unfortunately we are unable to amend any orders already confirmed and this includes price matching items that were purchased for full priced but are not on sale.
flash offer JULY 4 USA sale
FLASH OFFER
20% OFF WHEN YOU SPEND $250+ USD
ON SELECTED FULL-PRICE ITEMS
USE CODE: JULY4
OFFER EXCLUSIVE TO THE U.S. AND CANADA
ENDS SUNDAY JULY 7 2024
FREE GIFT PROMOTIONS AND REWARDS PRODUCTS
Spend value to receive a free product excludes shipping, protect my order and gift cards.
Promotion cannot be used in conjunction with any other offer including discount codes
Some offers are valid for purchases made via the ECHT app only and cannot be honoured via desktop/mobile website purchases.
Free products redeemed via Rewards Program or any other transaction cannot be returned for any reason. Free products cannot be changed/substituted.
Free product is subject to stock availability.
DISCOUNT TERMS AND CONDITIONS
I forgot to apply my discount code at checkout?
Discount codes MUST be applied prior to payment being made. Unfortunately, we are unable to refund or reimburse the value of the discount code.
What products does my discount code apply to?
Discount codes are applicable to selected items only and vary depending on the specific discount code.
E.g. TREATS35 only applicable to selected full priced items
Can I used discount code on sale items?
Discount codes cannot be applied to items that are automatically discounted.
Discount codes cannot be used on accessories, gift cards and other products like Protect My Order.