Purchase Protection*

AUSTRALIA POST

Our delivery partner Australia Post is working hard to ensure you receive your items as quickly as possible.

The best way to track your deliveries is through Australia Post’s mobile app. Get expected delivery dates, localised service updates and stay notified if things change.

You can also track your parcels on auspost.com.au by using the tracking tool.

DHL ORDERS*

Click here to check the status of your parcel.

FED EX ORDERS*

Click here to check the status of your parcel.

*All customs and duties are the responsibility of the customer

CUSTOM CHARGES

We ship from Australia, depending on which country you are shipping to, you may incur Customs fees. Please familiarise yourself with your country's requirements prior to ordering if you are not prepared to pay the extra fee set by customs as we have no responsibility or authority over this.

PACKAGE INSURANCE

We offer Protect My Order during checkout to protect your order from any lost/damaged in transit and theft (only where your parcel has been left without authority) . The fee is paid by the customer and is a non refundable insurance protection. Protect My Order does not cover

Authority to Leave parcels 

Incorrect addresses.

Authority for someone to accept parcel from your local post office

For more information about Protect My Order, please visit this page.

All orders dispatched from Echt are set to require a signature upon delivery. However, this requirement may be waived through your account with your local carrier. Please note that waiving the signature requirement will void any "Protect My Order" claims.

INCORRECT ADDRESSES & SERVICE DISRUPTIONS

While we will do all we can to ensure your order is delivered on time and to the right address, ECHT cannot be held responsible for conditions beyond our control such as severe weather, service interruptions and including incorrect addresses provided at checkout.

AUTHORITY TO LEAVE / SIGNATURE RELEASE

This gives the delivery driver the authority to leave your package on the property if nobody is there to receive it. Once delivery is completed, any lost or stolen items will be the responsibility of the customer. Echt  is not responsible for any parcels that are lost or stolen.

AUTHORITY FOR SOMEONE TO COLLECT PARCEL FROM YOUR POST OFFICE

This gives the Post Office employees to hand over your parcel to the nominated name requested on your tracking number link or web app. Once your parcel is marked delivered and accepted by the individual you have nominated, any lost or stolen items will be the responsibility of the customer. ECHT is not responsible for any parcels that are lost or stolen unless during transit.

OTHER SCENARIOS

If your parcel is being delivered to a building that contains multiple apartments/units/businesses and someone signs for your parcel i.e. concierge, reception - this is deemed as successfully delivered. ECHT takes no responsibility for any parcels not received in this scenario. To avoid this situation please utilise parcel collect, parcel lockers or alternative arrangements.

SIGNATURE REQUIRED FOR ALL INTERNATIONAL AUSTRALIA POST

Signature is required for all international parcels using Australia Post and their partners. ECHT is not responsible for any parcels unclaimed or being returned due to no signature. Customer is responsible for any costs to resend the parcel/RTS

PROTECT MY ORDER

We offer Protect My Order during checkout to protect your order from any lost/damaged in transit and theft. The fee is paid by the customer and is a non refundable insurance protection. This does not cover Authority to Leave packages and incorrect addresses.For more information about Protect My Order, please visit this page